Free shipping worldwide

FAQ's

Can't find what you are looking for? Send us an email at team@theneonlab.co

General

Below are some of our most common questions

What is a custom LED neon sign?
  • A custom LED neon sign is a personalized lighting solution that uses LED technology to mimic the appearance of traditional neon signs. It offers flexibility in design, color, and size to suit individual preferences.
How are custom LED neon signs different from traditional neon signs?
  • Custom LED neon signs use LED lights instead of neon gas tubes, making them more energy-efficient, durable, and cost-effective. They also offer greater flexibility in design and are safer to handle.
What customization options do you offer for LED neon signs?
  • We can turn anything into a neon sign, your logo, an image, you name it! Plus we offer a wide range of customization options, including custom text, logos, shapes, sizes, colors, and fonts. You can create a unique design that matches your brand, style, or personal taste. 
Can I choose the color of my LED neon sign?
  • Yes, you can choose from a variety of vibrant colors for your LED neon sign. You can also choose a colour changing add on or multiple colors for each sign. 

Orders

Below are some of are common questions about orders

How long does it take to create and ship a custom LED neon sign?
  • The production time for custom LED neon signs varies depending on the complexity of the design and current order volume. Typically, it takes 2-3 weeks from the time of design approval to shipping.
Can I see a proof of my design before it's finalized?
  • Yes, we provide a digital proof of your custom LED neon sign for approval before production begins. This allows you to review the design and make any necessary changes to ensure your satisfaction.
Can I request a specific font for my LED neon sign?
  • Absolutely! You can choose from a variety of fonts to create the perfect look for your custom LED neon sign. Whether you prefer a classic, modern, or quirky style, we can accommodate your request.If you don’t see a font you like, you are welcome to send us one and we can design a sign with you. 
I'm a Franchise manager, I would like to order signs in bulk, do you offer a discount?

Yes absolutely, we have a few options for this and we are happy to work with you and offer a discount on more than 3 orders. Contact us at team@theneonlab.co or read more here

Installation and Maintenance

Below are some common questions about our products

How do I install my custom LED neon sign?
  • Our LED neon signs are designed for easy installation. Each sign comes with mounting screws for wall mounting or hanging. For larger installations, professional installation may be recommended.
How do I clean and maintain my LED neon sign?
  • Cleaning your LED neon sign is simple. Use a soft, dry cloth to gently wipe away dust and debris. Avoid using harsh chemicals or abrasive materials, as they may damage the sign. Regular maintenance will keep your sign looking its best for years to come.
Are your LED neon signs suitable for outdoor use?
  • You can choose the weather resistant option at checkout. With this option, our LED neon signs are suitable for outdoor use. They are weather-resistant and designed to withstand the elements. However, prolonged exposure to extreme weather conditions may affect the longevity of the sign.

Didn’t find your answer?

Don't hestitate to contact us